FAQ: Can I have more than 1 Currency Code for 1 Debtor?

Many users have been doubt about this, can I have more than 1 currency for debtor. As sometimes, transactions are being traded in different currency such as USD or SGD. However, this is rarely happen. As such circumstance, AutoCount just allow 1 default currency for every debtor.

For example, Debtor currency is MYR, but trading is carried out using SGD.

-In Sales Invoice, you need to manual convert the SGD currency and use MYR to trade. System will default MYR for you. You cannot choose any currency.
- However, you can choose different currency in AR Payment

FAQ: Where can I check the quantity in-out of non stock control Item?

In AutoCount, when there is an in out of non stock control item in sales/purchase transactions, we cannot trace the item in Stock Card or Stock Balance Report. We doesn't know how many qty in out actually.

However, there is some ways to keep track the in out if these non stock control items.

1.) Monthly Sales Analysis/Monthly Purchase Analysis
2.) Print Invoice Detail Listing/ Print Purchase Invoice Detail Listing
3.) Multi Dimensional Sales Analysis (Extra Module)

These report may provide some useful & analytical information to you.

FAQ: Why I couldn't find Debtor when creating Invoice?

There are 2 possibilities:

1) You are using module "Filter By Salesman" and with the setting Document Control By Agent --> Apply Filter by Agent in Lookup Editor  (at Tools > Options > General > Application Setting)
This setting in used for control the sales or purchase agent to access other agent's customer. Meaning to say that agents only can access their own customers.

2) Debtor is set to Inactive. You may double check the setting at Debtor Maintenance.


There may some other possibilities:

1) Probably you have deleted the Debtor in Debtor Maintenance.

2) Debtor Account have been created as Normal Account under Account Maintenance.

3) Debtor Account not yet created

FAQ: If there possible to use AutoCount at home since the server is at office?

Yes. You may use AutoCount at anywhere outside of office. However you need to have Appanywhere remote software that provide remote access. Appanywhere  is a remote software that enable multiple remote session in any location. Or if you have own VPN, then Auto Count can be configured and you can login easily regardless where you are. For further inquiries, you may contact your dealer.

Appanywhere Malaysia

FAQ: Installation Error

I tried to install AutoCount program in my pc, but it prompt me this error?

Possible Cause:

Antivirus block untrusted program to install in Local Disk  C

Solution:

Close the antivirus temporary and run the installer again.

FAQ: Unable to Save Payment Voucher

Many of you have been facing this problem during saving a new Payment Voucher? It's actually you didn't maintain the bank charges account. Thus, system doesn't allow this PV to be saved as system cannot recognize the value of bank charges will go into which account no.

After maintaining a Bank Charges Account, you can proceed to save the Payment Voucher .

There is two ways to maintain bank charges account:

1st:

Go to General Maintenance-->Payment Method Maintenance--> select payment method & edit

Assign the bank charges acc.

2nd:


G/L--> Account Maintenance--> select Bank Account & Edit

Assign the Bank Charges A/C

Posting G/L code in Sales/ Purchase Invoice

Do you know in AutoCount, there is 4 places to assign G/L Code for Sales / Purchase Invoice. The priority is 1-->2-->3-->4


1.Posting Account Group
2.Stock Group Maintenance
3.Tools--> Options-->Default Account Code
4. In Sales/ Purchase Invoicing, Drag out the Account No column.

FAQ: Why I cannot delete user in AutoCount?

 

This is because the user already have some active transaction inside the system. Thus, system wouldn't allow you to delete the user. 

 

 

 

What you can do is to set the user to Inactive.

FAQ: Cannot select Credit Card Account in Cash Sale

FAQ: I cannot choose Credit Account when using Credit Card Payment?

You need to have at least 1 payment method that using payment type 'Credit Card'