FAQ: Can I have more than 1 Currency Code for 1 Debtor?

Many users have been doubt about this, can I have more than 1 currency for debtor. As sometimes, transactions are being traded in different currency such as USD or SGD. However, this is rarely happen. As such circumstance, AutoCount just allow 1 default currency for every debtor.

For example, Debtor currency is MYR, but trading is carried out using SGD.

-In Sales Invoice, you need to manual convert the SGD currency and use MYR to trade. System will default MYR for you. You cannot choose any currency.
- However, you can choose different currency in AR Payment

FAQ: Where can I check the quantity in-out of non stock control Item?

In AutoCount, when there is an in out of non stock control item in sales/purchase transactions, we cannot trace the item in Stock Card or Stock Balance Report. We doesn't know how many qty in out actually.

However, there is some ways to keep track the in out if these non stock control items.

1.) Monthly Sales Analysis/Monthly Purchase Analysis
2.) Print Invoice Detail Listing/ Print Purchase Invoice Detail Listing
3.) Multi Dimensional Sales Analysis (Extra Module)

These report may provide some useful & analytical information to you.

FAQ: Why I couldn't find Debtor when creating Invoice?

There are 2 possibilities:

1) You are using module "Filter By Salesman" and with the setting Document Control By Agent --> Apply Filter by Agent in Lookup Editor  (at Tools > Options > General > Application Setting)
This setting in used for control the sales or purchase agent to access other agent's customer. Meaning to say that agents only can access their own customers.

2) Debtor is set to Inactive. You may double check the setting at Debtor Maintenance.


There may some other possibilities:

1) Probably you have deleted the Debtor in Debtor Maintenance.

2) Debtor Account have been created as Normal Account under Account Maintenance.

3) Debtor Account not yet created

Account Type Maintenance

 

 Do you Know how to create all these Account Type in Account Maintenance? Some of you may face problem when want to create new Account Type but don't know where to maintain it.

 

First, go to General Maintenance--> Account Type Maintenance

Note: This feature is only applicable on Accounting Basic & above version

Press New, and you may create new Account Type from here

 

After that, you can see the new Account Type at Account Maintenance. You can start to drag account or create account under this Account Type.

FAQ: If there possible to use AutoCount at home since the server is at office?

Yes. You may use AutoCount at anywhere outside of office. However you need to have Appanywhere remote software that provide remote access. Appanywhere  is a remote software that enable multiple remote session in any location. Or if you have own VPN, then Auto Count can be configured and you can login easily regardless where you are. For further inquiries, you may contact your dealer.

Appanywhere Malaysia

Difference between GST Adjustment & Local GST Adjustment

In Auto Count Invoicing or AR/AP part,  we can always see this two column. Actually what is the use of this two column?

Both column is for GST Malaysia use only.

GST Column is used when your debtor or creditor currency is using local currency such as MYR. This column is normally for local debtor or creditor


Local GST Adjustment is used when your debtor or creditor currency is using foreign currency such  as USD, SGD or other currency. Normally if your debtor or creditor is oversea company and transaction is based on foreign currency, you may use Local GST Adjustment to adjust the GST value.

Is there any effect is I keyed the amount to wrong column?

Yes. It may result in bank reconciliation amount not tally or foreign gain loss amount not correct.

FAQ: Installation Error

I tried to install AutoCount program in my pc, but it prompt me this error?

Possible Cause:

Antivirus block untrusted program to install in Local Disk  C

Solution:

Close the antivirus temporary and run the installer again.