FAQ: Why I couldn't find Debtor when creating Invoice?

There are 2 possibilities:

1) You are using module "Filter By Salesman" and with the setting Document Control By Agent --> Apply Filter by Agent in Lookup Editor  (at Tools > Options > General > Application Setting)
This setting in used for control the sales or purchase agent to access other agent's customer. Meaning to say that agents only can access their own customers.

2) Debtor is set to Inactive. You may double check the setting at Debtor Maintenance.


There may some other possibilities:

1) Probably you have deleted the Debtor in Debtor Maintenance.

2) Debtor Account have been created as Normal Account under Account Maintenance.

3) Debtor Account not yet created